Question 1

What are your service areas?

Accepted Answer

Our focus is on the following areas: Western NY, Upstate NY, Rochester, Buffalo, Syracuse, the Finger Lakes, and the Adirondacks. We've even done work all the way down in Key West, Florida!

If your location is not listed above, please reach out with an email and one of our team members would be happy to discuss it with you.

Question 2

How do you determine pricing for your services?

Accepted Answer

Our pricing structure is tailored to meet the specific needs of individuals and businesses, taking into account the type of service, products required, and the scope of the project. We are committed to providing transparent and upfront pricing prior to commencing any work, ensuring that there are no unexpected costs. Please contact us to discuss the details of your project.

Question 3

What is your privacy policy?

Accepted Answer

Privacy Policy  
Last Updated: May 20, 2025

**Introduction**  
At PCNY.BIZ ("we," "us," or "our"), we prioritize your privacy and are dedicated to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or utilize our IT services.

**Information We Collect**  
We may collect information in the following ways:

**Information You Provide to Us:**  
- Contact information (name, email address, phone number, business name)  
- Service request details  
- Account credentials for service provision (with your consent)  
- Communication records between you and our team

**Information Collected Automatically:**  
- IP address  
- Browser type  
- Device information  
- Cookies and similar technologies  
- Pages visited and time spent on our website

**How We Use Your Information**  
We use your information to:  
- Provide, maintain, and enhance our IT services  
- Process and fulfill your service requests  
- Communicate with you regarding our services  
- Send important notices and updates  
- Safeguard against unauthorized access to our systems  
- Comply with legal obligations

**Information Sharing**  
We do not sell your personal information. We may share information with:  
- Service providers who assist in our business operations  
- Professional advisors (legal, accounting, etc.)  
- Law enforcement or other authorities when required by law  
- Business partners with your consent

**Data Security**  
We implement appropriate technical and organizational measures to protect your personal information. However, please be aware that no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

**Your Privacy Rights**  
Depending on your location, you may have rights to:  
- Access your personal information  
- Correct inaccurate information  
- Delete your information  
- Restrict or object to processing  
- Data portability

To exercise these rights, please contact us using the information provided below.

**Children's Privacy**  
Our services are not directed to individuals under 18 years of age, and we do not knowingly collect information from children.

**Changes to This Privacy Policy**  
We may update this Privacy Policy periodically. The updated version will be indicated by a revised "Last Updated" date.

Reliable IT services in Rochester, NY and surrounding areas with 20+ years experience in providing IT solutions.

WNY, Upstate NY - Rochester, Buffalo, Syracuse, Finger Lakes, Adirondacks.

Our Specialties

Backup Solutions

Endpoint Management

Cybersecurity Solutions

WiFi & Camera Surveillance Installation

Services Offered

Cloud Backup & Backup Solutions

VOIP/Phone Systems

PC/Mac Install / Repair / Break Fix

Cybersecurity Solutions

Endpoint Management / Device Security

DNS Breach Protection

CRM Integration / Setup / Reporting

IP Security Cams / Video Doorbells

PC & Server Migrations

WiFi Installation & Optimization

Managed Security Awareness Training

Consulting

Our work

About us

Frequently asked questions

What are your service areas?

How do you determine pricing for your services?

What is your privacy policy?

Get an Estimate

Reliable IT services in Rochester, NY and surrounding areas with 20+ years experience in providing IT solutions.

WNY, Upstate NY - Rochester, Buffalo, Syracuse, Finger Lakes, Adirondacks.

Our Specialties

Backup Solutions

Endpoint Management

Cybersecurity Solutions

WiFi & Camera Surveillance Installation

Services Offered

Cloud Backup & Backup Solutions

VOIP/Phone Systems

PC/Mac Install / Repair / Break Fix

Cybersecurity Solutions

Endpoint Management / Device Security

DNS Breach Protection

CRM Integration / Setup / Reporting

IP Security Cams / Video Doorbells

PC & Server Migrations

WiFi Installation & Optimization

Managed Security Awareness Training

Consulting

Our work

About us

Frequently asked questions

Question

What are your service areas?

Question

How do you determine pricing for your services?

Question

What is your privacy policy?

Get an Estimate